Frequently Asked Questions
Everything you need to know about our beauty and skincare solutions.
Are Palmer's products tested on animals?
No, Palmer's is a cruelty-free brand. We do not test our finished products or ingredients on animals, and we ensure our suppliers adhere to the same ethical standards.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are your products safe to use during pregnancy?
Many of our products, including our Cocoa Butter Formula, are specifically designed for use during and after pregnancy. However, we always recommend consulting with your doctor before starting a new skincare regimen.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do your products contain parabens or phthalates?
The majority of our products are formulated without parabens or phthalates. Please check the specific ingredient list on the product page for detailed information on each formula.